Elle Káre Eira
Veterinarian and clinical lead
Elle answers questions and follows up with clinics when needed.
Contact
Talk to us
Ask us about Vetnodus or book a demo. Email or call us.
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Email
post@vetnodus.no -
Phone
+47 47 96 08 86 -
Address
Northern Norway
Please do not send information about patients or animal owners by email. Read our privacy notice
The team behind Vetnodus
Tor-Verner Guttormsen
Technical lead and developer
Tor-Verner develops Vetnodus and is responsible for the product.
Questions and answers
Frequently asked questions
Can't find the answer? Email or call us and we will help.
Beta and pricing
What does beta mean?
Beta means that the medical record system is still being developed, but is available to selected users who want to test it in their day-to-day work.
What happens after beta?
Beta testers will be offered an exclusive agreement for continued use of Vetnodus. The agreement depends on their contribution during beta.
What does Vetnodus cost?
Vetnodus is free for vets and clinics during beta. Afterwards, beta testers will be offered an exclusive agreement based on their contribution during the period.
Optional AI use beyond the usage limit and external services may cost extra. Examples include Fiken's API module and SMS services. You arrange and pay for external services directly with the provider.
How much do SMS services cost?
You choose your SMS service. Vetnodus has no fixed price or standard package. Our agreement with Sveve gives you a 25% discount on setup and SMS packages.
You pay the SMS provider directly. We do not charge for SMS use and help with setup for free.
Is there a minimum term?
No. You can export your data and take it with you at any time.
How can we try Vetnodus?
Email or call us for a demo and information about beta.
Data and security
Where is our data stored?
Your data is stored in Norway.
How are we protected against data loss?
We take a full backup of the data every day, as well as continuous backups, designed to keep any data loss to a minimum.
In the app, you will find the data processing agreement under Agreements in the settings. It describes how we process your data.
What happens to our data if we end the customer relationship?
You keep control of your own data. Your data can be exported securely and downloaded in CSV format at any time.
CSV is a standard and widely used data format, and should work as a basis for importing into other medical record systems. If your new system needs a different format, contact us and we will find a solution and adapt the export as far as necessary.
You can also ask a representative from your new medical record system to contact us directly. Before we transfer data to a third party, you must fill in and approve a consent and data transfer form. This ensures that we have your explicit approval to hand over the data to that third party.
We already have medical record, patient and client data in another system. How do we import it?
It is entirely possible to move existing data from another medical record system to Vetnodus.
We do not yet have ready-made import modules for every medical record system, but more will be added over time. If we already support the system you are coming from, the data can be imported with the import module for that system. If not, you can use the generic import, or contact us so we can find the best solution together.
Vetnodus is built with great flexibility around data import, and can in principle handle a wide range of datasets and data sources. The most important thing is that we get access to the data in a format that can be analysed and processed.
To make sure the import is safe, correct and complete, we first review and verify the data. We check the data structure and map how the information should be linked to clients, patients, medical records and other data before the import is carried out.
Using Vetnodus
How does email work?
We have two options. You can use email through us, on the mailvet.no domain, for example clinicname@mailvet.no. You can then send email, and incoming email arrives in your inbox, with a copy to your private email address. We do not store any email that is sent or received.
If you would rather use your own domain, you can connect it with SMTP. We offer free guidance and help you with the setup. The only costs are what you may pay to third parties, such as your domain provider.
What is the School Clinic?
The School Clinic is for teaching, with teachers and students. Teachers can import students with their email addresses and set up simulations of different days, phone calls, tasks, quizzes, medical record exercises and much more. Teachers have a full overview of each student's progress and points.
Can the AI assistant make changes on its own?
No. The assistant can only make changes when you turn on write actions.
Which services are connected to Vetnodus?
Vetnodus is connected to key services in everyday clinic work. Feel free to ask us about the services you use today.
How do we get help?
Call or email the team behind Vetnodus, in Norwegian or English. In the app, the AI assistant also shows you the way when you are unsure how to do something.